Return & Refund Policy

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us at kevin@kelvinclix.com before sending anything back.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be in substantially the same condition in which you received it, unused where reasonably applicable, and include any original packaging or accessories.

How to Request a Return

To start a return, contact us at kevin@kelvinclix.com with:

• Your order number

• The item you would like to return

• The reason for the return

• Photos of the item if it arrived damaged, defective, or incorrect

If your return is accepted, we will provide return instructions and the appropriate return address.

Do not send a return to the address shown on the original package, the manufacturer, or any other address without contacting us first. Our products may be fulfilled by different third-party fulfillment partners, so the correct return location can vary by order.

Items returned without authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible with your order number and photos showing the issue.

For approved claims involving damaged, defective, or incorrect merchandise, we will provide an appropriate resolution, which may include a replacement or refund. You will not be responsible for return shipping when we determine that the item was damaged, defective, or incorrectly fulfilled.

Change-of-Mind Returns

For returns that are not caused by damage, defects, or fulfillment errors, the customer is responsible for return shipping costs unless we state otherwise.

Original shipping charges, if any, are non-refundable except where required by law or where the return resulted from our error.

Because some orders are fulfilled from different locations, return shipping costs can vary. Contact us before initiating a return so we can provide the correct return destination.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons. Any product-specific return restrictions will be disclosed on the applicable product page where appropriate.

We also cannot accept returns of:

• Gift cards

• Items that have been substantially used, altered, or damaged after delivery

• Items returned outside the applicable return period, except where required by law

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund to your account.

Cancellations

If you need to cancel an order, contact us at kevin@kelvinclix.com as soon as possible.

We will attempt to cancel orders that have not yet entered fulfillment. Once an order has been processed or shipped, it may no longer be possible to cancel it and the standard return process may apply.

Missing or Undelivered Orders

If tracking indicates that an order was delivered but you cannot locate it, please check with household members, neighbors, and the delivery carrier before contacting us.

If an order is lost in transit or cannot be delivered, contact us at kevin@kelvinclix.com so we can investigate and determine the appropriate resolution.

Contact

For questions about returns or refunds, contact:

Sumzio
kevin@kelvinclix.com

Nothing in this policy limits any rights you may have under applicable consumer protection law.