Shipping Policy

Where We Ship

We currently ship to addresses within the United States.

Order Processing

Orders are typically processed within 2–5 business days before shipment.

Processing time is separate from shipping and transit time.

Orders placed on weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

After processing, most orders are expected to arrive within approximately:

10–20 business days

Estimated total time from placing an order to delivery is therefore generally:

12–25 business days

These are estimates rather than guaranteed delivery dates. Delivery times can vary because of carrier delays, destination, weather, customs processing, fulfillment location, and other circumstances outside our direct control.

Third-Party and International Fulfillment

We work with third-party fulfillment partners to ship certain products directly to customers.

As a result, some products may ship from fulfillment locations outside the United States.

By placing an order, you acknowledge that your order may be fulfilled by a third-party logistics or fulfillment provider and may travel internationally before delivery.

Multiple Packages

If your order contains multiple products, those products may be fulfilled from different locations.

As a result:

• Items from the same order may arrive separately.

• You may receive more than one tracking number.

• Packages may arrive on different dates.

You will not be charged additional shipping solely because an order is divided into multiple packages.

Shipping Cost

Standard shipping is free on eligible U.S. orders unless a different shipping charge is clearly displayed at checkout.

The shipping charge displayed at checkout, if any, is the amount that applies to your order.

Tracking

When tracking information becomes available, it will generally be sent to the email address associated with your order.

Tracking information can sometimes take several days after shipment to begin displaying carrier updates.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error, contact us at kevin@kelvinclix.com immediately. We will attempt to update the address before fulfillment, but we cannot guarantee that changes can be made after an order has begun processing.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delays

Occasional delays can occur.

If we become aware that we cannot ship an order within the timeframe originally represented, we will communicate with the customer and take any actions required under applicable law, which may include offering the option to accept the delay or cancel the affected order for a refund.

Lost Packages

If tracking does not update for an extended period or you believe your shipment has been lost, contact us at kevin@kelvinclix.com with your order number.

We will investigate with the fulfillment partner or carrier and determine the appropriate resolution.

Customs and Import Processing

Because some products may ship internationally, packages may be subject to customs processing before delivery.

Where applicable, any shipping charges, duties, taxes, or other mandatory charges that we are required to disclose or collect will be handled in accordance with applicable law.

Contact

For shipping questions, contact:

Sumzio
kevin@kelvinclix.com